Custom Jewellery & Remodels

We are manufacturing jewellers who are proud members of the Jewellers and Watchmakers Association, so while we have a stunning range of ready made jewellery available, we can custom make almost anything that your heart desires!

We love creating something for you to cherish, whether it is an engagement ring, or something unique for yourself or someone you love. We can also create a contemporary design by remodelling your existing jewellery or family heirlooms, or using your own gemstones. 

We can also help you find the perfect stone for your design, either from within our own collection, or by sourcing it for you. 

• You bring us your idea/ jewellery to be remodelled/ loose gemstones or gold and we will have a brief discussion about some design possibilities. We will then schedule a consultation appointment with you.
• At this consultation, we will go over your design in more detail, and show you some gemstone options if required. If you choose a gemstone at your appointment, then it will need to be paid for to secure it for your design. If no gemstones are being paid for, a $100 non-refundable consultation fee will be charged per item being quoted, which will later come off the total cost of your custom jewellery.
• Once your design has been finalised, we will supply you with a sketch or CAD rendering if needed, and provide a full quote as well.
• Quotes are valid for 7 days, and a minimum 50% deposit needs to be paid before work can begin. (If a gemstone has already been paid for, then a 50% deposit of the remaining cost of the piece needs to be paid.)
• For rings - when it is almost complete, you may need to come back in for a scheduled fitting to check the size.
• Once the jewellery is complete, collection and final payment is required within 7 days unless other arrangements have been made.

Terms and conditions

• Each $100 consultation fee is non-refundable. If you choose to go ahead with having your design made with us, the consultation fee will be deducted from your final quote. Gift vouchers cannot be used for the consultation fee.
• Any gemstone purchased from Rowena Watson Jewellers is done so with the proviso that it be used in a piece of jewellery made by Rowena Watson Jewellers. Payment for any gemstone is also non-refundable
• There will be no refunds, exchanges, or discounts on custom work or gemstones.
• Any design alterations will be subject to price revisions.
• Acceptance of all quotes is required within 7 days of the quote being issued, in the form of payment of a minimum 50% deposit. Outside of this timeframe the quote may need to be revised.
• Deposits are non-refundable, and cancelations will result in the forfeit of any funds paid so far.
• The customer will bear the cost of ring resizing if they are at fault for the sizing error. Rowena Watson Jewellers will not be liable for ring resizing costs if the customer changes their mind about which finger they want to wear it on.
• Production time is 10 - 20 days from the acceptance of the quote & payment of the deposit. This is an approximate guide, and may be subject to delays depending on the design. If you have an urgent request, we may be able to help so please don’t hesitate to ask!
• Please make sure you notify us early on of any specific deadlines you want us to meet. (We will try our best but this is not always possible.) Deadlines may only be agreed to if it is actually possible for us to manufacture your piece within the given timeframe.
• Once your jewellery has been completed, a 12-month warranty on workmanship applies, but this does not cover the loss, breakage, or chipping of gemstones. General wear & tear is also not covered under the warranty.
• All redesign work completed using a customer’s own jewellery is completed at their own risk. Rowena Watson Jewellers will not be liable for any damage to the customer’s gemstones or jewellery during the course of being remade.
• While the greatest care will be taken, in the event of the theft or loss of the customer’s own jewellery while in our possession, Rowena Watson Jewellers will not be held liable.
• Any and all designs created during the bespoke process remain the intellectual property of Rowena Watson Jewellers, and may be used to create jewellery in the future.
• We reserve the right to use photographs of your bespoke jewellery for marketing purposes as we see fit.
• When posting images of your bespoke or remodelled jewellery online, please tag our social media pages.