Refund Policy

 

Refund policy:

We hope that you love your purchase from this website as much as we do!

However, if you are not happy for any reason, send it back to us within 14 days in the original packaging and in the same condition you received it, and we will happily exchange it for another item, or a gift voucherThe cost of getting it back to us is yours, but we will cover the cost of shipping any replacement.

There will be no refunds or exchanges given on sale/discounted items, custom jewellery, or any resizing or adjustment work done on our jewellery.

Refunds or exchanged will also not be given if a ring is found to have been resized by a third party.

If your Rowena Watson Jewellers product is damaged or faulty in any way, we will endeavour to repair the item first, and if this is not possible we will either send you a replacement or arrange for a full refund. No cost to you.

We will always willingly meet our obligations according to the Consumer Guarantees Act.

Send us an email to nrs@beadz.co.nz and we will send you details of the procedure for sending products back to us.