Terms & Conditions

Refund policy

We hope you love your new jewellery us much as we do! However, if you are not happy with your jewellery purchase for any reason, send it back to us within 30 days in the original packaging, in the same condition you received it and in a tracked courier bag, and we will happily exchange it for another item or a gift voucher. You will need to cover the cost of getting it back to us, and the cost of shipping any replacement will be $12.

Refunds will not be be given for change of mind.

Refunds & exchanges will not be granted for beading supply purchases, so please choose carefully.

Exchanges will not be given on rings that have been resized, or other jewellery that has had special alterations made. There will also be no exchanges or refunds given on discounted/sale items, custom jewellery, gift vouchers, or the cost of resizing or adjustment work done on our jewellery.

Refunds or exchanges will not be given if the item is found to have been altered, repaired, or resized by a third party.

If a customer requests a ring to be adjusted to a particular size, but then finds that they have chosen the wrong size, Rowena Watson Jewellers will not be held responsible for the mistake. We can resize the ring again to the preferred size, but the customer will be responsible for paying the resulting courier and work costs.

If your Rowena Watson Jewellers product is damaged or faulty and is covered by our 12-month warranty, we will endeavour to repair the item first, and if this is not possible we will either send you a replacement or arrange for a full refund. 

We will always willingly meet our obligations according to the Consumer Guarantees Act.

Send us an email at nrs@rowenawatsonjewellers.co.nz if you would like us to send you details of the procedure for sending a purchase back to us for exchange.

 

Gemselect Cards

Refunds & exchanges will not be granted on purchases made using a Gemselect card.

Sale/discounted items cannot be purchased using a Gemselect card.

Courier fees, alterations, resizing, and custom work cannot be paid for using a Gemselect card.

There is a purchase limit of $5000 per jewellery item

Some exclusions apply including traditional pounamu jewellery. If you are interested in spending your Gemselect card with us, please get in touch to let us know which jewellery items you are considering to make sure they aren't excluded. 

Shipping

For international shipping we do offer an "insured" and "un-insured" option if you wish to save on the courier cost. If you choose the "un-insured" option, Rowena Watson Jewellers will not be responsible for sending a replacement or providing a refund in the rare case that your parcel does not arrive.

Please see the "shipping" page for full details and terms relating to domestic and international shipping.

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Discounts & Sales

Discount codes cannot be used on any jewellery that is already discounted.

Discount codes do not apply to shipping, gift vouchers, or the cost of any resizing or other alteration work done on our jewellery.

Discounts will not be backdated or honoured on purchases made before a sale begins.

Discounts cannot be used in conjunction with an exchange.

Discounted items cannot be exchanged so please choose carefully.

 

In-store layby

A minimum 30% deposit is required in order for your chosen jewellery to be put on layby. 20% of this deposit is NON-REFUNDABLE, and will be kept as a restocking fee if you choose to cancel your layby. The remainder and any other payments made towards your layby will be kept as a store-credit valid for 12 months.

Regular weekly or fortnightly payments are required, and the full amount needs to be paid within 3 months.

Discounted or sale items cannot be put on layby.

*Get in touch for the full t's & c's or if you wish to know more about our laybys*

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Warranty

Our warranty policy covers items purchased both in-store & online

All of our jewellery has a 12-month warranty (commencing on the date of purchase or the date of completion for custom pieces) that covers any manufacturing defects.

We reserve the right to inspect the jewellery in question and determine if there has been a manufacturing fault. If this is the case we will repair it, or replace it if repair is not possible.

Damage caused by wear and tear, and missing or chipped stones are not covered by the warranty. It is recommended that customer's get their jewellery insured with a third party to cover these factors, as well as loss or theft.

Your warranty will become void if your jewellery has been repaired or resized by an external party.

Outside of the parameters of the warranty, customers will be charged for repairs to any damaged jewellery.

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Jewellery care

Your beautiful new jewellery is precious and should be treated as such.

In order to be able to enjoy a long life from your jewellery, follow these tips:

·         Store your jewellery out of direct sunlight and in separate boxes or pouches when not wearing it.

·         Take your jewellery off before swimming, washing the dishes, exercising, gardening, or doing heavy physical activity.

·         Keep cosmetics (perfume, hairspray, lotions) hand sanitiser and household cleaners away from your jewellery.

·         The finer the band of a ring, the more gentle you need to be with it.

Ultrasonic cleaning should be left to a professional as some gemstones can be damaged by this process

Opals are softer than most other gemstones meaning more care needs to be taken when wearing them. They also contain a small percentage of water, and because of this they need a little bit of extra care:

·         Opals don’t like sudden temperature changes or extreme heat (saunas, tropical climates)

·         Opals cannot be put in an ultrasonic cleaner. We recommend you bring your opals to us once a year for a professional clean, or you can do it yourself with a clean, DRY, soft cloth.

 

Custom jewellery & remodels

(To see the process for custom jewellery & remodels, see the Custom Jewellery & Remodels page)