Refund Policy and T's & C's

We hope that you love your purchase from us as much as we do!

However, if you are not happy for any reason, send it back to us within 14 days in the original packaging and in the same condition you received it, and we will happily exchange it for another item or a gift voucherThe cost of getting it back to us is yours, but we will cover the cost of shipping any replacement.

Exchanges will not be given on rings that have been resized, or other items that have had special alterations made (contact us before attempting to return any altered jewellery to us.)

If a customer requests a ring to be adjusted to a particular size, but then finds that they have chosen the wrong size, Rowena Watson Jewellers will not be held responsible for the mistake. We can resize the piece again to the preferred size, but the customer will be responsible for paying the resulting courier and work costs.

There will be no refunds or exchanges given on discounted/sale items, custom jewellery, gift vouchers, or any resizing or adjustment work done on our jewellery.

Refunds or exchanges will also not be given if the item is found to have been altered, repaired, or resized by a third party.

If your Rowena Watson Jewellers product is damaged or faulty and is covered by the 12-month warranty, we will endeavour to repair the item first, and if this is not possible we will either send you a replacement or arrange for a full refund. No cost to you. See below for our full warranty terms & conditions.

We will always willingly meet our obligations according to the Consumer Guarantees Act.

Send us an email to nrs@rowenawatsonjewellers.co.nz and we will send you details of the procedure for sending products back to us.

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Discounts & Sales

Discount codes cannot be used on any half price or already discounted jewellery.

Discount codes do not apply to shipping, gift vouchers, or the cost of any resizing or other alteration work done on our jewellery.

Discounts will not be backdated or honoured on purchases made before a sale begins.

Discounts cannot be used in conjunction with an exchange.

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Warranty

Our warranty policy covers items purchased both in-store & online

All of our jewellery has a 12-month warranty that covers any manufacturing defects, commencing on the date of purchase, or the date of completion for custom pieces.

We reserve the right to inspect the jewellery in question and determine if there has been a manufacturing fault. If this is the case we will repair it, or replace it if repair is not possible.

Damaged caused by wear and tear, or loss are not covered by the warranty. It is recommended that customer's get their jewellery insured with a third party to cover damage, loss, theft, and chipped or missing stones.

Your warranty will become void if your jewellery has been repaired by an external party.

Outside of the parameters of the warranty, customers will be charged for repairs to any damage.

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In-store layby

A minimum 20% deposit is required in order for your chosen jewellery to be put on layby. This deposit is NON-REFUNDABLE, and will be kept as a restocking fee if you choose to cancel your layby.

Regular regular fortnightly payments are required, and the full amount needs to be paid within 3 months.

Any payments made towards a layby that is then cancelled are non-refundable, but they can be transferred to a gift voucher as store credit (minus the deposit.)

Discounted or sale items that are put on layby are non-refundable and non-exchangeable at any time.