Terms & Conditions

Terms & conditions

Discount codes cannot be used on any half price or sale jewellery

Discount codes do not apply to shipping, or the cost of any resizing or other alteration work done on our jewellery.

If a customer requests one of our rings be adjusted to a particular size, but then finds that they have chosen the wrong size, Rowena Watson Jewellers will not be held responsible for the mistake. We can resize the piece again to the preferred size, but the customer will be responsible for paying the resulting courier and work costs.

Warranty

Our warranty policy covers items purchased both in-store & online

All of our jewellery has a 12-month warranty that covers any manufacturing defects, commencing on the date of purchase, or the date of completion for custom pieces.

We reserve the right to inspect the jewellery in question and determine if there has been a manufacturing fault. If this is the case we will repair it, or replace it if repair is not possible.

Damaged caused by wear and tear, or loss are not covered by the warranty. It is recommended that customer's get their jewellery insured with a third party to cover damage, loss, theft, and chipped or missing stones.

Your warranty will become void if your jewellery has been repaired by an external party.

Outside of the parameters of the warranty, customer's will be charged for repairs to any damage.