Terms & Conditions

Discounts & Sales

Discount codes cannot be used on any half price or already discounted jewellery.

Discount codes do not apply to shipping, gift vouchers, or the cost of any resizing or other alteration work done on our jewellery.

If a customer requests a ring to be adjusted to a particular size, but then finds that they have chosen the wrong size, Rowena Watson Jewellers will not be held responsible for the mistake. We can resize the piece again to the preferred size, but the customer will be responsible for paying the resulting courier and work costs.

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Warranty

Our warranty policy covers items purchased both in-store & online

All of our jewellery has a 12-month warranty that covers any manufacturing defects, commencing on the date of purchase, or the date of completion for custom pieces.

We reserve the right to inspect the jewellery in question and determine if there has been a manufacturing fault. If this is the case we will repair it, or replace it if repair is not possible.

Damaged caused by wear and tear, or loss are not covered by the warranty. It is recommended that customer's get their jewellery insured with a third party to cover damage, loss, theft, and chipped or missing stones.

Your warranty will become void if your jewellery has been repaired by an external party.

Outside of the parameters of the warranty, customers will be charged for repairs to any damage.

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In-store layby

A minimum 20% deposit is required in order for your chosen jewellery to be put on layby. This deposit is NON-REFUNDABLE, and will be kept as a restocking fee if you choose to cancel your layby within the first month

Regular regular fortnightly payments are required, and the full amount needs to be paid within 3 months.

Any payments made towards a layby that is then cancelled after 30 days are non-refundable.

Discounted or sale items that are put on layby are non-refundable and non-exchangeable at any time.