Refund policy

Returns

Under the New Zealand Consumer Guarantees Act, the goods we sell to you must be of acceptable quality within the meaning of New Zealand Consumer Guarantees Act. If the goods are not acceptable then you have the right to seek the remedies provided under the New Zealand Guarantees Act. We are allowed to send a product back to the supplier for their recommendation and their results are final.

In addition to your rights under the New Zealand Guarantees Act, we agree that you may, except for sale items, special orders and pieces of jewellery hand-made to customer specification, return or exchange the goods ordered on the following conditions:

  • In store you have 30 days to exchange with proof of purchase. We do not accept sale items back.
  • Within 7 days of delivery you notify us in writing of your wish to return the goods
  • You are allowed to exchange an item once. We do not exchange over and over.
  • We do not accept earrings back due to Health & Safety.
  • The goods are in as new condition and are accompanied by proof of purchase and original packaging with all paperwork (such as diamond certificates or watch instruction booklets). As new condition means that the item must not have been worn, the item must be in pristine condition with no damage, scratches or signs or wear (consideration of these factors is at our discretion)
  • You pay the return post or other delivery costs for the returned goods and accept responsibility for the safe delivery of the returned goods (you should therefore return by registered post or by courier or personal delivery to our street address)
  • All returns are subject to inspection by us before an exchange is processed (not for change of mind).

Sale items, special orders and pieces of jewellery hand-made to customer specification will not be accepted for return unless they are of an unacceptable quality under the New Zealand Consumer Guarantees Act.

Our street address for delivery of returned goods is:

Rowena Watson Jewellers
7 New Regent Street, Christchurch Central City, 
Christchurch 8011
New Zealand

PH: 03 379 5391

 

EU Customers

If your order ships to the European Union, you have a 14-day right to cancel or return the order, provided items are unused, with tags, in original packaging, and with proof of purchase.

By purchasing from Rowena Watson Jewellers, you agree to these terms.